Terms of Use, Booking & Privacy Policy
These Terms govern your use of this website and any services provided by Saffan Ltd trading as CBS Automotive ("we", "us", "our"). By accessing our website, placing a booking, or engaging our services, you agree to be bound by these Terms.
A non-refundable deposit is required when placing a booking. This secures your engineering slot, agreed date, time and specification, allocates dedicated workshop time, and authorises us to order any required parts.
The deposit represents a genuine pre-estimate of costs incurred through workshop allocation, administration and parts procurement, and is not a prepayment for goods alone.
Deposits are non-refundable except where required by law.
A minimum of 7 days' notice is required to reschedule a booking. One reschedule is permitted.
Any further changes may require a new booking and a new deposit.
Where less than 7 days' notice is provided, we reserve the right to retain part or all of the deposit to cover lost workshop time.
Cancellations made within 24 hours of the booking will result in the full deposit being forfeited.
Failure to attend a booking without prior notice will result in the deposit being retained.
Vehicles arriving more than 30 minutes late may not be worked on and may be treated as a missed appointment at our discretion.
Full payment is due upon completion of work unless otherwise agreed in writing.
We reserve the right to retain possession of the vehicle until all outstanding balances have been paid in full.
All quotations are based on the information provided at the time.
Where additional work is required due to vehicle condition, undisclosed faults, or unforeseen issues, additional labour and parts may be chargeable subject to customer approval.
Customers must ensure that vehicles are roadworthy, insured, and safe to work on.
All known faults, previous modifications, or issues must be disclosed prior to work commencing.
We accept no liability for:
- Pre-existing faults or damage
- Undisclosed issues
- Failures linked to previous or third-party installations
Where undisclosed issues are identified, additional time required to diagnose or rectify them will be chargeable.
Vehicles must be presented in a condition that is safe and suitable to work on.
Where a vehicle is excessively dirty or unsafe, we reserve the right to refuse to commence work, require the customer to clean the vehicle before work begins, or apply an additional cleaning charge.
Delays caused by vehicle condition may reduce available working time or require the booking to be rescheduled.
By booking with us, you authorise us to move the vehicle within and outside our premises, and carry out diagnostic and road testing where required.
The customer is responsible for ensuring the vehicle is fully insured, taxed, and legally compliant for road use. We shall not be liable for any loss arising from the vehicle being uninsured or unroadworthy.
Customers are responsible for removing all personal belongings from the vehicle.
We accept no liability for loss of or damage to personal items left in the vehicle.
No warranty is provided on customer-supplied parts.
Where we agree to install such parts, all risk remains with the customer.
Parts: Parts supplied and installed are covered by manufacturer warranty, up to 5 years where applicable, subject to manufacturer terms.
Installation: Our installation warranty is provided on a return-to-base basis.
Warranty does not cover misuse, negligence or excessive use (including audio distortion or blown speakers), normal wear and tear, or third-party modifications or interference.
We shall not be liable for delays or failure to perform due to events beyond our reasonable control, including supplier delays, parts availability, or technical issues.
To the fullest extent permitted by law, we shall not be liable for indirect or consequential loss, or loss of profit, business, or opportunity.
Nothing in these Terms excludes liability for death, personal injury, or fraud.
All content on this website is the property of Saffan Ltd trading as CBS Automotive and may not be used without permission.
These Terms are governed by the laws of England and Wales.
Saffan Ltd trading as CBS Automotive
Email: info@cbsautomotive.co.uk
Phone: 01223 563030
Address: Grange Farm, Horningsea, Cambridge, CB25 9JD, United Kingdom