1Who are Maxton Design UK?
We are the largest distributor of Maxton Design products; however, we are not to be mistaken for the official manufacturer Maxton Design EU.
2Are you open for collections?
We have a click and collect service available on our website, you can select this option at checkout. Once your order is ready to collect you will be sent an email, this is usually 1-2 working days after payment is taken. Please have your ready to pick up email at hand.
3How can I receive regular updates about Maxton Desgin
You can follow our social pages below: Instagram: maxtondesign
Facebook: maxtondesignuk We also have a newsletter that can be signed up to on the homepage of our website.
4Can you use my car to manufacture products?
We appreciate your interest and willingness to offer your vehicle for scanning if we do not currently offer products for it. However, when choosing cars for our upcoming projects they are outsourced by our manufacturers.
5Are you going to make products to my car?
The best-case scenario would be for us to have products manufactured for every model of car. We often choose cars based off demand, and of course newer releases can be a priority. If you believe there is a large interest in products for an older car, gather some evidence and email us.
6Does this product fit my car?
If you are uncertain of whether a product will fit your vehicle, we would recommend that you read the listing description. This includes a “fits only” section if your vehicle is not listed on here the product will not fit. Alternatively, you can compare your cars shape to the one in the listing photos.
Our products are designed via 3D scanning, this ensures the product fits the exact shape of the car in the listing title. Unfortunately, any slight differences can cause the product to fit incorrectly.
7Do you offer fitting?
We offer fitting services at our headquarters. If you are wanting products fitted, please ring us and we can organise a date and time most suitable for you. Alternatively, if you are not local to us, please visit Maxton approved fitters. Here you can view registered dealers around the UK who offer fitting services.
8What is the shipping cost?
Shipping cost is calculated at the point of checkout. It depends on the number of items ordered, the type of products and the delivery address. Most of the time, the shipping cost is calculated automatically. If shipping is unavailable, please contact us by e-mail: firstname.lastname@example.org. Please wait patiently for the quote, as it all depends on our transport companies reply (waiting time is up to 3 days).
9What countries do you ship to?
We ship our products worldwide. In order to receive a quote for the shipping costs, please contact us by e-mail: email@example.com. Please wait patiently for the quote, as it all depends on our transport companies reply (waiting time is up to 3 days).
10Shipping options are not available?
We try our best to provide shipping options for every country. In the event you are trying to place an order, but our website does not allow you to proceed with shipping, please contact firstname.lastname@example.org. A member of our team will aim to resolve the issue within one working day. Depending on the products(s) in question we may be required to create a quote for you, however, you will be notified of this over email after enquiring.
11How will I know when my order is shipped?
Once your order is dispatched you will receive an email with the relevant tracking information. This will include a tracking number, the courier used, and a link that can be used to monitor your shipment. On some occasions these emails may be directed to your junk or spam folder. If you have provided the incorrect email address, please contact us. Orders placed for in stock products on Friday’s will be shipped the following Monday as we are closed for business on weekends. During weekdays all in stock orders will be processed the next working day after they are placed. Out of stock orders have an estimated delivery time of 4-6 weeks.
12How do I return my order?
We always want you to be 100% satisfied with your order, however, if you are unhappy with your order for any reason, a returns form must be completed. This can be located at the bottom of our website. You will receive an automated reply that includes a returns address and criteria that must be met to qualify for a full refund.
13Received product is incorrect
If you believe you have received the incorrect product as it does not fit your vehicle, we ask that you email our sales team (email@example.com) with the following information as it will speed up the process and allow us to properly investigate: -Order number
-Photo of the product
-Photo of the product code (look for the sticker with a barcode on)
-Photo of the product code engraved on underside of product, where applicable.
-Photo of your vehicle We appreciate that we are requesting a lot of photos, however, doing so enables us to be thorough and provide you with a quick and helpful response.
14Received product is damaged
Most of our products are dispatched with a protective film attached, this is vacuum sealed to the product to prevent damage during stocking and transit. Please first check that the damage is not located only on this before contacting us. In the case you believe the product is damaged or clearly broken during transit please email firstname.lastname@example.org with the following information: -Order number
-Clear photos of the damage on the product
-Photos of any damage to the packaging