Terms and Conditions
- SAFFAN LTD (trading as CBS Automotive) Registered office: Unit 1, Grange Farm, Horningsea, Cambridge, CB25 9JD Company number: 04177936 VAT number: 599 72 98 48 Last Updated: 22-10-2025
- These Terms apply to all quotations, bookings, workshop services, online orders, installations, custom work and any supply of goods or services provided by CBS Automotive. Nothing in these Terms affects your statutory rights under UK law.
- By booking with us, you agree that your vehicle may be photographed or filmed for our portfolio and social media platforms. If you do not wish for your vehicle to be shown, please tell us beforehand in writing and we will fully respect your request. Whenever possible, we also hide or blur registration numbers.
- CBS Automotive is a brand owned and operated by Saffan Ltd.
- Warranty: We do not cover damage caused by misuse, negligence, distortion, water ingress, impact, or unauthorised modification. Where these issues are found, parts and labour will be chargeable.
- If work is carried out at our site (CB25 9JD), all warranty inspections and repairs must also be carried out at the same site. All transport or recovery costs to bring the vehicle back to us are the customer’s responsibility. If, after inspection, the issue is not found to be related to CBS Automotive’s workmanship or supplied parts, standard diagnostic and labour charges will apply.
- We cannot cover or reimburse any repair costs carried out by another manufacturer, dealer, or workshop unless our team has approved this in writing beforehand.
- Payment: Payment for all goods and services must be made in full before the vehicle leaves our site.
- Deposits: A non-refundable deposit is required when placing a booking. This secures your engineering slot, start date and allows us to order required parts. To move a booking, we require a minimum of 7 days’ notice. You may move the start date once free of charge. Any further changes will incur a fee equal to 50% of the deposit. If less than 7 days’ notice is given, we may retain up to 75% of the deposit to cover lost workshop time. Cancellations made within 24 hours of the booking will result in the full deposit being forfeited due to loss of allocated time.
- All packages shown on the website are subject to a full vehicle inspection. Pricing may change during installation if additional labour or parts are required, or if unexpected issues are discovered once work begins.
- All vehicles booked in may be used for our social media platforms unless you tell us in writing beforehand that you do not wish this.
- All vehicle’s that are booked in will be used for our social media platforms. If you wish for your car not to be shown, please notify us in advance of dropping the vehicle off with us.
- Customer Obligations (Vehicle Jobs) When bringing your vehicle to us, you agree to the following: Your vehicle must be roadworthy, safe to drive and have enough fuel or charge for testing. Please remove all personal belongings from the vehicle. We cannot take responsibility for items left inside unless we agree to hold them in writing. You authorise us to carry out road tests, diagnostic scans and add reasonable mileage if required to check the work. You must provide all keys, security codes, passwords or access needed to complete the installation or coding. If the vehicle contains undisclosed aftermarket equipment, hidden wiring, alarms or trackers that affect the job, additional charges may apply.
- Vehicle Handover, Storage & Late Collection We will contact you when your vehicle is ready for collection. Payment must be made in full before the vehicle can be released. If the vehicle is not collected within 48 hours, storage fees may apply. If a vehicle remains uncollected for more than 30 days, we may take steps under the Torts (Interference with Goods) Act 1977, which may include selling the vehicle or parts fitted to recover unpaid costs. Any remaining balance after sale will be returned to you. We also reserve the right to hold the vehicle (a “lien”) until all outstanding payments are cleared.
- Bespoke Fabrication, Trim Removal & Interior Work When carrying out custom work, fabrication or trim removal, some risks are unavoidable. Hand-made or custom-built items may have small variations in shape, finish or colour. Colour and texture matching is approximate unless an OEM-match service has been purchased. During installation, older vehicles may have brittle clips or trims that may break when removed. If replacements are needed, they will be quoted separately.
- Software, Coding & App-Based Features Some installations require coding, firmware updates or the use of third-party apps or online services. You are responsible for managing your own app accounts, passwords, subscriptions and data connections. We are not responsible for changes made by vehicle manufacturers or third-party providers after installation. This includes: software or firmware updates app or server outages subscription changes features being changed or discontinued compatibility issues caused by OEM updates If a third-party update affects the performance of your system, additional diagnostic or re-coding work may be chargeable.
- Limitation of Liability Nothing in these terms limits our responsibility for death or personal injury caused by our negligence. However, we are not responsible for: indirect or consequential losses loss of business, profit or income costs arising from third-party apps, networks or manufacturer updates damage caused by misuse, neglect, water ingress or unauthorised modifications issues caused by failing to follow our advice or instructions For business customers, our total liability is limited to the value of the goods or services provided.
- Events Outside Our Control (Force Majeure) Sometimes delays happen due to circumstances outside our control. This can include parts delays, supplier issues, extreme weather, illness, transport failures, power cuts or government restrictions. If this happens, we will keep you updated and offer the next available booking date. We are not responsible for losses caused by such delays.
- Abandoned Parts & Items Any parts left with us for more than 90 days after we notify you they are ready for collection may be disposed of. This is to cover storage, handling and administration costs.
- Complaints Handling (Required by UK Law) We aim to resolve any issues quickly and fairly. If you have a complaint, please contact us at: 📩 info@cbsautomotive.co.uk 📞 01223 563030 If we cannot resolve the matter, we will provide details of an Alternative Dispute Resolution (ADR) provider, and let you know whether we agree to participate. You are always free to take the matter to court.
How to cancel my order?
If you wish to cancel your online order, please contact us immediately.
Orders can only be cancelled if they have not yet been dispatched.
If the order has already been dispatched, it cannot be cancelled and the standard returns policy will apply.
How do I make a return?
If you wish to return an item, that’s no problem. We are happy to offer a refund or an exchange, as long as the return is made within the 14-day return period.
Items must be returned unused, uninstalled and in their original packaging. If a product has been opened and attempted to be fitted, we can only issue a refund if our team tests it and confirms that it is faulty.
Please note:
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We do not offer a free returns service.
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Original delivery charges are not refundable.
To make the return process smooth, please follow the steps below:
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Contact us via our contact form within 14 days of receiving your delivery to let us know you would like to return or exchange the item, and the reason for the return.
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Package the item securely in its original boxes. If you no longer have the original packaging, you must re-box the items yourself as we cannot provide replacement boxes. Items must not be used, installed or assembled. Please include the return slip inside the box, or write your order number clearly on the outside.
UK return address:
CBS Automotive
Unit 1, Grange Farm
Horningsea
Cambridge
Cambridgeshire
CB25 9JD
My parcel is damaged or faulty
We always aim for your order to arrive in perfect condition. If something is wrong, our customer service team is here to help.
Damaged parcels:
When your item is delivered, please check the packaging before signing for it.
If the box or item appears damaged, you must mark the delivery as “DAMAGED” on the courier’s paperwork or refuse the delivery.
If this is not done, the courier may reject any damage claim.
Faulty items or missing parts:
Any faults or missing components must be reported within 48 hours of delivery.
Please email us with a clear description and photos of the issue.
Once we receive the information, we will assess the problem and arrange either replacement parts or a replacement unit where appropriate.
Receiving your refund
We will refund your money using the same payment method you originally used.
Credit or debit card:
Your refund will go back onto the same card. Please allow up to 7 working days for it to appear in your account.
Bank transfer:
Refunds will be sent back to the same bank account the payment came from.
Cryptocurrency payments:
Refunds are issued in GBP to a bank account at the exact GBP value paid at the time of purchase.
Refunds are processed within 14 days of receiving the returned item or receiving proof that it has been sent back to us.
Your statutory rights
Nothing in these Terms affects your statutory rights under UK law.
Cookies
Cookies are small text files stored on your device when you visit certain web pages. They have been used for many years and are a normal part of how websites function. We provide this information to be clear and transparent about your privacy when using our website.
At Saffan Ltd t/a CBS Automotive, we use cookies to:
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keep track of what you have in your basket
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remember products you have viewed
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help make your visit smoother and easier
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understand how customers use our site so we can improve it
To place an order on our website, you will need to have cookies enabled.
Cookies cannot harm your computer. We do not store sensitive personal details such as credit card numbers or your home address in cookies.
Some cookies help us track orders through to completion, which allows us to understand which marketing channels are performing well.
What are your data protection rights?
We want to make sure you fully understand your data protection rights. Under UK GDPR, every user has the following rights:
The right to access:
You can request copies of the personal data we hold about you. A small fee may apply in some cases.
The right to rectification:
You can ask us to correct any information you believe is inaccurate, or complete information you believe is incomplete.
The right to erasure:
You can request that we delete your personal data in certain circumstances.
The right to restrict processing:
You can request that we limit how your personal data is used, under certain conditions.
The right to object:
You can object to our processing of your personal data where legally permitted.
The right to data portability:
You can request that we transfer your data to another organisation, or directly to you, where applicable.
For any data-related requests, please contact us at info@cbsautomotive.co.uk.